HELP CENTER

For best results make sure you closely follow our guide HERE. 

You may have remnants of mascara or eyeliner stuck onto the tiny magnets. If you notice this, you can scratch it off with your nail or take makeup remover on a q-tip and gently wipe it off the strengthen the magnetic pull on the eyelashes. 

Also make sure you have applied a thick and even enough coat of eyeliner and that it has FULLY dried before magnetizing lashes! Otherwise liner will stick to the magnet more than your eyelid so very important it has dried before magnetizing.

Use oil-based waterproof makeup remover (olive and coconut oil also works) to take off your magnetic eyeliner.

When removing it's important to remember that the oil-based waterproof makeup remover should do most of the work.

Just simply soak the liner with a cotton pad and after that gently without rubbing or applying too much force wipe it off.

All of our orders are processed and shipped out of our warehouses based in London and Bristol via your selected shipping method within 24 hours typically unless there is a major flood in volume of orders. Shipping usually takes about 2-7 business days to deliver from the time it leaves our facility.

All orders are processed the same day with a cutoff at 2 pm. If you would like to edit or cancel your order, you can contact us at support@winkdeluxe.com or DM us on Instagram @winkdeluxe within 30 minutes of order placement to cancel your order. 

Yes, absolutely! All of our orders are sent with insured shipping and handling. 

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region. For those rare occasions where an order has not arrived within 14 working days upon ordering, we will regard it as "lost in transit" and reship your order at our cost!

*Please wait these respective time frames before contacting us, as we will not re-send packages until these time frames have passed.

Email us immediately and we will try to change it before it is shipped out: support@winkdeluxe.com

Please ensure that you provide a correct address when checking out as we cannot be held responsible for undelivered items due to incorrect address. If you have given us an incorrect address it is possible that your order might arrive delayed or also might get returned to us (in which case we will notify you via email).

The Wink Eyeliner is reusable up to 100 times. If you care for the eyelashes properly, they can last over 30+ times. Make sure you clean the magnets on the lash after every use and to magnetize it back into lash tray!

The eyeliner contains a magnetic powder made from iron, which rates a 2 for safety with the EWG. We don’t use heavy metals or parabens in our liners. We always want our customers to remain safe, so if you do have eye problems or have had surgery, please consult your doctor to make sure that magnetic lashes are right for you.

WARNING: Do not rub the eyeliner with excessive force as the iron oxide can irritate the skin. Instead remove by gently wiping the liner away and letting the oil based waterproof makeup remover to do the job.

REMOVE COMPLETELY BEFORE UNDERGOING MRI (Magnetic resonance imaging)

*All products are 100% Cruelty Free and are not tested on animals.

Yes, cut lashes to fit the length of your eyes (people usually cut one whole magnet off). 

TIPS: When cutting lashes, make sure no raw edges of the band are showing. Edges should be magnets.

All our magnetic lashes highest quality faux mink which is made from high quality synthetic fibers with small magnets glued on them.

We offer different lashes styles with varying thickness and length--able to create styles ranging from natural to super glam looks. There are 5 small magnets on each of them capable of being cut down to fit any eye shape and sizes. Make sure no raw edges are at the edge of the lash after cutting.

Yes, we recommend you applying our Wink mascara on your eyelashes, and then curling with eyelash curler before applying the lashes so your natural eyelashes are more blended in with the lashes! We don’t recommend putting mascara directly on the mink lashes as it will distort the shape and form of the lash and shorten the lifespan of the lash. We would love to see the looks you come up with using our lashes. Feel free to show us by tagging our Instagram @winkdeluxe in your photos, and hash tagging #winkdeluxe. We’d love to feature what you come up with!

Yes you can! The lashes adhere to your eyelid rather than your own lashes, and the magnetic eyeliner holds them in place. Hair loss was one of the inspirations for creating Wink Deluxe Lashes, and we’ve had some fantastic feedback from our customers who have used our lashes after losing their own.

Follow our detailed guide HERE.

1. Flex the eyelash band between the magnets until it feels soft and flexible
   
2. Apply a generous amount of the magnetic eyeliner
   
3. Apply mascara while waiting for liner to dry
   
4. Attach the magnetic eyelashes
   

Removal is way easier with our magnetic liner than the conventional eyelash glue method. 

Simply pull the false eyelash off and away from the eyelid and there will be no tugging or pulling of your natural eyelashes, but your magnetic lashes will be removed.

You can also use oil-based waterproof makeup remover to take off your magnetic eyeliner.

When removing it's important to remember that the oil-based waterproof makeup remover should do most of the work.

Just simply soak the liner with a cotton pad and after that gently without rubbing or applying too much force wipe it off. You can also use coconut oil or olive oil.

Clean your magnetic eyeliner off your eyes by using a cotton pad dipped in oil based waterproof makeup remover, coconut oil or olive oil also works well.

If there are remnants of dried liner on magnets, clean by gently scratching it off the magnet or using a q tip dipped  in oil based waterproof makeup remover.

Magnetize back into tray to keep lash shape and reuse as many times as you want!

You can sign up for an partner account HERE.Or email hello@winkdeluxe.com for more information and collaboration opportunities. 

We are still running business as usual and all scheduled deliveries are going our with out a delay on our end. 

It is likely that some areas of the country will experience a reduction in service levels due to corona virus-related absences at their local mail centre or delivery office.

Orders are shipped from our London based warehouse. Due to the current situation, whilst average delivery time is 3 working days (after dispatch) please allow up to 14 working days for your order to arrive in case of a delay. 

You can always  'CONTACT US' at the bottom of this page or email support@winkdeluxe.com for specific shipping times and tracking info.

Yes we do! Please check the rates as they are calculated at checkout based on country!

All orders are processed for shipping within 1 business day or less. From there, we wait for the courier to pick up your order to bring to you!

Once your order has been fulfilled, you will receive an email or a text.

If your order has arrived broken or it has been damaged in transit please get in touch with us asap so we can make this right. Please email us the order number and image of the damage.support@winkdeluxe.com

For all orders in UK there won't be any duties or import taxes.

For the rest of the world you may be liable to pay for duties and taxes once you receive your order if you ship outside UK. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Our Returns & Refunds policy lasts 30 days. If 30 days have gone by since your purchase has arrived, unfortunately, we can’t offer you a refund or exchange.

To start your return, please contact us with the reason for return and your order number or proof of purchase: support@winkdeluxe.com